Empower agents with real-time guidance and powerful analytics on all your voice and video calls. Track compliance and outcomes using AI instead of people.
MosaicVoice uses AI to understand customer
intent and dynamically guide the agent with
relevant talking points
MosaicVoice listens for customer objections and prompts agents with instant responses
MosaicVoice tracks compliance and alerts managers to breaches as they happen while also prompting agents with a remediation plan before the call ends
Detailed call reports and transcripts are uploaded to your CRM with sensitive customer information redacted as necessary
Powerful analytics help managers understand
and institutionalize best practices
Try it now
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